We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, contact us at artisanandbloomstore@gmail.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at artisanandbloomstore@gmail.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item — so that we can evaluate the issue and make it right.

Certain types of items cannot be returned. These include:

• Perishable goods — food, flowers, or plants
• Custom products — special orders or personalized items
• Personal care goods — beauty products
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.